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Brother Printer Offline Support

The printer status is Offline or Paused. (For Windows®)

Please follow the steps below to solve this problem:
          


VERIFY THE BROTHER MACHINE IS POWERD ON AND THERE ARE NO ERRORS
  1. If the LCD screen is blank, then the Brother machine may not be powered on, check the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
  2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the issue indicated.


MAKE SURE YOUR BROTHER MACHINE IS THE DEFAULT PRINTER
If the printer driver does not set "default printer", you can not print. Make sure your Brother machine is default printer. If your brother machine is not default printer, set it as default printer.

Open the printer folder and verify the check mark is on your Brother machine.
(Windows® XP)
Click Start => Printers and Faxes

(Windows Vista®)
Click Start => Control Panel => Hardware and Sound => Printers

(Windows® 7)
Click Start => Devices and Printers

(Windows® 8 or later)
  1. Open the Control Panel. (Click here to see how to open the Control Panel.)
  2. Click Hardware and Sound => Devices and Printers.
image


If the check mark is not on your brother machine, right click on the icon for your Brother machine and choose Set as default printer.
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DELETE ALL PRINTER JOBS
(Windows® XP and Windows Vista®)
Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.
image


(Windows® 7 or later)
Right click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents
image


If Cancel All Documents is gray out like below, click Open As Administrator. Enter a password for an administrator and click Yes.
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CHECK THE PRINTER STATUS
Check your printer's status.

  • If the printer status is Offline:

    offline

    (Windows® XP and Windows Vista®)
    Right click on the icon for your Brother machine and choose Use Printer Online.
    If you are not the administrator, choose Run As administrator => Use Printer Online and click continue.

    (Windows® 7 or later)
    Right click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)
    If Use Printer Offline is gray out, click Open As Administrator. Enter a password for an administrator and click Yes.

  • If the printer status is Paused:
    pause

    (Windows® XP and Windows Vista®)

    Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)
    If you are not administrator, choose Run As administrator => Resume Printing and click continue.

    resume
    (Windows® 7 or later)
    Right click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)
    If Pause Printing is gray out, click Open As Administrator. Enter a password for an administrator and click Yes.

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