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 Print Jobs Stuck in Print Queue



HP Printers - Print Jobs Stuck in Print Queue (Windows)

This document is for HP printers and computers with Windows.
The printer cannot print from a computer because a print job is stuck in the Windows print queue. This stuck print job cannot be canceled or deleted and prevents further print jobs from printing. Clicking Cancel on the job in the queue does nothing.
Figure : Example of a stuck job in queue that cannot be cancelled
 The Windows print spooler window showing a document with the status of "Deleting".
This issue can occur due to a variety of reasons, such as power outages, but always involves the print job spooling process in Windows.
Step 1: Delete job files and restart
Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.
  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
  2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
  3. Open Windows Services using one of the following methods:
    • Search Windows for services, and click Services in the list of results.
    • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.
  4. Scroll through the list of services and find the name Print Spooler.
  5. Right-click Print Spooler and select Stop.
    Figure : Stop selection for Print Spooler Service
     Service window the Print Spooler service selected from the Name list and the Stop selection called out.
  6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  7. Delete all files inside the PRINTERS folder.
  8. Shut down your computer from Windows.
  9. Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
  10. Turn on the printer using the power button on the printer.
  11. Turn on the computer and wait for Windows to open.
  12. Try printing again and note what happens.
    • If the printer prints, you are done.
    • If the print job becomes stuck again, continue to the next step.

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