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Error Code 6A80: Paper Jam or Reset Printer

Description

 Learn why Error Code 6A80 displays on your printer and find out how to clear the error.

Solution

Note The definition of the terms “Error Code” and “Support Code” are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.
Canon Printer Support Number
There are various reasons for Error Code 6A80 to appear on your printer. The following articles provide you with recommendations to clear the error message.
  • In many cases, resetting the printer is an easy first step to resolving printer errors.
     Learn how to reset your printer.
    1. Press the Power button to turn off the printer.
    2. Disconnect the data cable from the printer (not applicable to Wi-Fi®, Bluetooth® or Infrared).
    3. Unplug the printer power cord for approximately 10 minutes, and then plug it back in.
      • To troubleshoot a communication issue, reconnect the data cable (not applicable to Wi-Fi, Bluetooth or Infrared).
      • If the power cord is plugged in to a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet.
    4. Reconnect the data cable (not applicable to Wi-Fi, Bluetooth or Infrared).
    5. ​Press Power to turn the printer back on, then trying printing again.
    6. If the printer still doesn't work correctly, and the carriage is accessible, remove and replace the ink. Please repeat the steps above.
  • One reason for this error is that paper or a foreign object is jammed in the front output slot, the rear tray, or inside the printer.
     Learn how to remove obstructions from your printer.
  • Solution

    Paper Jams

    Important
    • While the machine is receiving fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not disconnect the power plug while the machine is receiving a fax. If you disconnect the power plug, all the documents stored in memory are deleted.
    Note
    • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.

    If the paper is jammed in the Paper Output Slot or the Rear Tray:

    Remove the paper following the procedure below.
    1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
      Note
      • If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover), and remove the paper.
        Be careful not to touch the components inside the machine.After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.


      •  
      • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.


         
    2. Reload the paper, and press the OK button on the machine.
       
      If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
      Note
       
      • When reloading the paper, confirm that you are using the correct paper and are loading it correctly.

      • A5 sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
    .Canon Printer Support Number

    If the paper is jammed inside the machine at the transport unit:

    Remove the paper following the procedure below.
     
    1. Detach the Rear Cover.


       


       
    2. Pull the paper out slowly.


       


       
      NoteCanon Printer Support Number
       
      • Be careful not to touch the components inside the machine.
         
      • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

         
    3. Attach the Rear Cover.
       
      Push the left side of the Rear Cover until it is closed completely.
       


       

    If you were not able to remove the paper out in step 2:
     

    1. Remove the Cassette.


       
    2. Pull the paper out slowly.   Canon Printer Support Number

       


       
    3. If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
       
      If you did not remove the jammed paper out in steps 1 to 5 when automatic duplex printing, check the duplex transport section.
      If the jammed paper is not removed out when automatic duplex printing:
       
      Note.  Canon Printer Support Number
       
      • When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

    4. Insert the Cassette into the machine again, and press the OK button on the machine.
      If you turned off the machine in step 2, all print jobs in the queue are canceled. Reprint if necessary.
     Canon Printer Support Number. Canon Printer Support Number

    If the jammed paper is not removed out when automatic duplex printing:

    Remove the paper following the procedure below.
     
    1. Turn off the machine, and unplug the power cord of the machine from the power supply.

       
    2. Remove the Cassette.
      If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
       
    3. Set the machine upright with the left side down.

       
      Important    Canon Printer Support Number
       
      • When standing the machine, make sure that the Scanning Unit (Cover) is closed securely.

         
    4. Slowly pull the jammed paper out so that the paper does not tear.

       
      Note
       Canon Printer Support Number
      • Set the machine back to its original position immediately after removing the jammed paper.

         
    5. Align the paper, then reload it in the Cassette.
      Reload paper in the Rear Tray, if necessary.
      Note
       Canon Printer Support Number
      • When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

    6. Insert the Cassette into the machine again.

      Canon Printer Support Number
       
    7. Plug the machine back in and turn the machine back on.
      All print jobs in the queue are canceled. Reprint if necessary.
     
     Canon Printer Support Number

    In other cases:

    Make sure of the following:
    • Check 1: Are there any foreign objects around the Paper Output Slot?
       
    • Check 2: Are there any foreign objects in the Rear Tray?

       

       
      If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
       
    • Check 3: Is the Rear Cover closed completely?
       
    • Check 4: Is the paper curled?
If the printer continues to display this error after troubleshooting, servicing is required.
Canon Printer Support Number Canon Printer Support Number Canon Printer Support Number
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